Toy Library Subscription

 Currently, we only deliver books all over India. 

Delivery is free within Mumbai, Thane, Navi Mumbai, and Mira-Bhayander. 

Outside Mumbai: There is an additional delivery charge for Book Library deliveries outside Mumbai. 

(Toy Library is only operating in Mumbai as of now) 

Step 1: 📚🧸You can subscribe to any plan from our website. 

Step 2: 📲Download the neOwn app to select your books. 

Step 3: 📦Books will be delivered and the pickup and exchange will happen after maximum 30 days

Step 4: 🔁Finally you return and repeat the same for all the following months of your subscription!

Once you have subscribed, you can download our app📲 from which you can select the toys 🧸

You can select any toys of your choice, and in case you are not sure what to pick we have a book expert in-house who can help you out if needed 💖

📲 neOwn App Link: 

🔗 Android: https://play.google.com/store/apps/details?id=com.neown 

🔗 Apple: https://apps.apple.com/in/app/neown/id6483860525

If the damage is minor and can be repaired by us, there will be no additional charge to you.

If the damage is major such that it cannot be circulated anymore, or if the item is lost/misplaced, we will charge you 40% of the MRP of the item (and you can keep the item).

neOwn trusts moms to take the utmost care of items so that we can all collectively enjoy them!

No, there is no deposit or registration fee. 

You can choose your toys!

Our app asks for all these details to create a profile for your child. 

Once you subscribe to any plan, you have to log in to our neOwn App to select your toys. 

Before you can view the catalog on the app, you have to enter all your child’s details - including their age, so that we can provide an age-appropriate catalog for them.

Yes, you can see our collections here: 

Toy Collection: 

We have wide range of premium toys for children between the ages of 6 months - 8 years. This includes STEM toys, Montessori toys, developmental toys, toys for pure fun, and more! 

No, you cannot get books for both children in one library subscription. You can subscribe to the ‘2 Siblings’ plan to get books for both your children, where you can get 3 books for each child or 5 books for each child. The reason for this is that we create a unique profile for each child with all their details and provide an age-appropriate curated catalog of books to choose from. This will enable you to see each child’s unique progress as well as all the books they have read in a more organised manner. 

Our process to ensure the toys are hygenic and in good condition: 

• All toys are cleaned by our team before and after they go to or come back from any customer to ensure they are 100% sanitary
• ⁠We do a thorough check of all toys twice - once after they have come back from customers and the second time before they are going to another customer 
• ⁠⁠If any toys are of bad quality we don't circulate it among customers anymore

No, your 30 days will start after the books have been delivered to you. 

Once you subscribe, you have to download our app to select your books. After selection, they will be delivered in 2-5 days within Mumbai and 4-8 days outside Mumbai. 

Your 30 days start from the day when the books are delivered. 

Once you are done playing with the toys, you can select ‘Done Playing’ on our app. Then you have to select your next set of toys. Once the next set is confirmed, our team will schedule a delivery for the new toys and a pickup to return the old toys. The return process is as follows: We’ll send our delivery partner directly to your doorstep for the pickup of the toys. You’ll be notified of the timelines, and you can keep the toys packed for when it's time for the pickup.

At this time, we do not offer order cancellation.

In case you’re facing any problems or are unhappy with your subscription, we’d love to hear what you would like us to change or improve! WhatsApp us on 9137081640, or you can get in touch directly with our founder at kranti@neown.in.